Question 1

How many bundles do I need?

Accepted Answer

3-4 bundles for up to 20", 4-5 for longer lengths. Depends on desired fullness and style.

Question 2

What's the difference between your textures?

Accepted Answer

Four signatures — French Curls (bouncy, defined), Bone Straight (sleek, glossy), Wavy (relaxed, beachy), Boho (textured, free-spirited). Each crafted for natural movement.

Question 3

What lengths are available?

Accepted Answer

10", 12", 14", 16", 18", 20", 22", 24", 26", 28", and 30" — available across all textures.

Question 4

Where do you ship?

Accepted Answer

Canada, US, UK, and Nigeria from regional fulfillment hubs.

Question 5

How long does delivery take?

Accepted Answer

3-7 business days for Canada/US/UK. 5-10 business days for Nigeria.

Question 6

Do you offer express shipping?

Accepted Answer

Yes, express options available at checkout for Canada, US, and UK orders.

Question 7

How do I care for my hair bundles?

Accepted Answer

Use sulfate-free shampoo, air dry when possible, store on satin or silk when not in use. Gentle detangling from ends to roots.

Question 8

How long do the bundles last?

Accepted Answer

With proper care, 12-18 months of regular wear.

Question 9

Can I color or bleach the hair?

Accepted Answer

Yes, all textures accept color. We recommend professional application to maintain quality.

Question 10

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, American Express, and other major cards via Stripe. Apple Pay and Google Pay supported.

Question 11

What is your return policy?

Accepted Answer

14-day returns on unopened, unaltered bundles. Original packaging required.

Question 12

What if my order arrives damaged?

Accepted Answer

Contact us within 48 hours with photos. We'll arrange a replacement or full refund.

Question 13

Do you offer wholesale or custom orders?

Accepted Answer

Contact us at hello@kovia.hair for wholesale inquiries and custom requests.

Everything you need to know before you order.

Everything you need to know before you order.